Understand delivery effort

Review how much work each client and project receives, including meetings, coordination, support, and revisions that are easy to overlook.

Make non-billable work visible

See how pre-sales, administration, learning, and internal initiatives compete with client delivery for the same team capacity.

Create a shared language

Use consistent activity types, clients, and projects so the team can contribute useful data without adopting a heavyweight professional-services platform.

The features behind this workflow

Use team workspaces and roles to create shared structure, clients and projects to keep delivery context visible, and value policies to classify matching work consistently.

Explore client, project, and team reporting →

The philosophy

Reflection, not surveillance

Xilo helps teams understand work patterns. It is not built around screenshots, keystrokes, or constant employee monitoring. The goal is better planning and healthier client relationships.

From question to insight

The questions Xilo answers

Which clients and projects consume the most capacity?

Why it matters — Planned delivery rarely includes every meeting, revision, and support request.

How Xilo helps — Review recorded team activity by client and project.

How much effort sits outside billable delivery?

Why it matters — Pre-sales, coordination, and internal work compete for the same team capacity.

How Xilo helps — Use shared activity types to describe the work and value policies to distinguish billable from non-billable effort.

How much unplanned effort surrounds each project?

Why it matters — Support, revisions, coordination, and reactive requests can expand delivery beyond what the team expected.

How Xilo helps — Review activities by project and activity type to see where additional effort accumulates.

Still operating independently? See Xilo for solo freelancers. Tracking product, customer, and operational investment inside one company? Explore the startup workflow.